1. Q: How can I order
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email or phone. Order summary will also be stored to your account.
2. Q: Why should I buy online?
Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
3. Q: What information should I input when ordering?
A: our online ordering system will ask for all the important information you should submit.
4. Q: What payment methods can I use?
A: You can use credit cards such as visa card or gift card or Green Apple Markets card.
5. Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please notify us about the problem. We can manage the order manually.
6. Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
7. Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment address if you are in Baghdad it'll be 5,000 ID if you around Baghdad 7,000 ID and if are out of Baghdad it'll be 10,000 ID. You can see the shipping fees on the checkout process before the payment is made.
8. Q: What are the terms and conditions?
A: You can see the terms and conditions here " link "
9. Q: Can I pay with invoice?
A: If you have already established customer relationship with Green Apple Market, you will be granted ability to pay using invoice. If you have ordered several times from Green Apple Market but you don't see the invoice as a paying option on the checkout, please contact us and we will check why the invoice is not activated on your account.
10. Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact us for more information.
11. Q: Do I have to order online?
A: You can also come to our markets on Baghdad. You can also order by calling or by our facebook Page. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.
12. Q: Do you have the product in stock?
A: All the products which are shown on our site are available. you will notify if the product was out of stock by your phone or E-mail.
13. Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact [email protected] .
On pricing and shipping related issues you can contact customer support at [email protected] or call +9647801811118 or +09647730555560.
14. Q: Can I return a product?
A: If you want to return a product, please contact [email protected]